Langley Homes

Right Support: Staff were recruited safely, there were sufficient numbers of staff with the necessary training to support people safely and meet their needs. People were protected from the risk of abuse and risks which affected people's daily lives were documented and known by staff. Staff supported people to access healthcare services and followed guidance from external professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: There were systems in place to ensure people received their medication safely and as prescribed. Staff understood how to promote people's independence, people were supported take part in activities of interest to them, we saw evidence that people were being supported to further their skills in preparing meals and managing their own finances.

Right Culture: Following our last inspection, we found staff had received additional training and the provider had made improvements to their quality assurance systems. The registered manager was committed to continuously improving the service and had a detailed action plan in place. We found there was a positive, person-centred approach to the planning and provision of people's care. This was demonstrated by the staff knowledge and the care and pathway plans in place which had been developed to guide staff on the goals and outcomes people wished to achieve.