Florence Shipley Residential and Community Care Centre

Florence Shipley Residential and Community Care Centre accommodates people in one purpose-built building across four floors. Each floor has communal areas and balcony outdoor space. The Centre offers a range of services including dementia care, long and short-term care and community specialist care, which is a reablement service facilitating discharge from acute hospital settings.

Assessments of people's needs had been carried prior to people using the service. People were supported to eat and drink a balanced diet and had a choice of meals, snacks and drinks. Staff training was relevant and up to date. Staff promptly sought guidance from external professionals when required.

People and their relatives consistently told us they were happy with how staff treated people. Staff understood how to promote people's independence and respected people's privacy and dignity.

Care plans contained detailed information on people's life history and included information on people's memories, employment and family. Staff told us how they used this information to understand people and to plan activities and discussions. People were supported to take part in activities and hobbies both inside and outside of the service.

Since our previous inspection, improvements had been made to quality assurance systems which ensured all aspects of the service were regularly audited. There was a positive, person centred approach to the planning and provision of people's care. This was demonstrated by the staff knowledge and understanding of the people they were supporting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.