St Lauras

We found the following examples of good practice;

The registered manager completed a root cause analysis following a recent outbreak in the home. They were planning to use learning from this to manage risks more effectively in any future outbreaks.

Staff received Infection Prevention and Control (IPC) training and how to correctly put on and take off their Personal Protective Equipment (PPE). The registered manager requested help from external health professionals to deliver refresher training in these areas for staff.

Areas of the home were clean and well ventilated. The registered manager implemented robust deep cleaning schedules and regular checks were in place to check the environment was hygienic and IPC procedures were followed.

There was an incident where a positive test result for a person had not been reported to the registered manager. Following this the registered manager reported to local safeguarding authorities, lessons were learnt and shared with all the staff team to ensure there were no further occurrences.

Visitors were informed of the correct process they had to follow when visiting people in the home. There were no restrictions on visits prior to the outbreak. During the outbreak the registered manager followed government guidance for allowing visitors and they were supported by health and social care professionals.

Staff carried out a rapid test before they started their shift. During the outbreak they were allocated to work only to one unit in the home as far as possible. Agency staff were used to cover for staff absences, however, at times had to support other units to ensure people received care safely.

The five questions we ask about services and what we found