Box Tree Cottage Residential Home

We found the following examples of good practice.

On arrival at the home visitors were asked to complete a test for COVID-19.They were also were required to wash their hands and were given personal protective equipment (PPE) to put on.

The home had an ample supply of PPE. All staff had received training in the correct use of PPE, and how to take it off and put it on safely. Staff had worked flexibly to change shifts and work extra hours so that there was no need to use agency staff. Because of the size of the home it was difficult to implement social distancing for people living there. However outside areas were being used for staff breaks and meetings to enable social distancing for staff.

People were supported to have regular contact with their families and friends via video calling. People were supported to take part in activities that they enjoyed with staff.

Testing was carried out for both people living in the home and staff on a regular basis. If anyone had symptoms of COVID-19 they were tested immediately.

Cleaning of the home, including frequently touched surfaces, had increased to reduce the risk of transmission of infection. There were ample supplies of cleaning equipment. Staff had been made aware of the correct cleaning fluids to use to prevent the spread of infection. Uniforms including shoes had been purchased for all staff. Staff changed into their uniform at the start of each shift. They then changed out of the uniform at the end of their shift and this was washed in the home.

The five questions we ask about services and what we found