Lambwood Heights Care home

There were systems in place to keep people safe from the risk of abuse. People and relatives felt the service was safe. There were enough staff to support them and they were recruited in a safe way to ensure that they were safe to work with people. Risks to people and the environment had been assessed and mitigated. People received their prescribed medicines safely. People were protected from the risk of acquiring infections and the service was clean. Accidents and incidents were reviewed and monitored to identify trends and to prevent reoccurrences.

Staff assessed people prior to them coming to live at the service and people told us staff knew them well. People were supported to maintain a healthy balanced diet and to eat and drink well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made recommendations in relation to the meal experience and capacity assessments.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Staff were passionate about working at the service and were very keen to speak with us during the inspection.

An effective quality assurance process was in place to monitor care and plan on-going improvements which were overseen by the provider and senior team who were also based at the service.

This service was registered with us on 18 December 2019 and this is the first inspection.