Pinewood Residential Care Home

Pinewood accommodates 54 people across five separate units, each of which has separate adapted facilities. One of the units specialises in providing care to people living with dementia. On the day of our visit there were 54 people using the service.

On the day of our visit the registered manager took us around. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and they trusted staff who looked after them. They told us they were treated with dignity and respect and that their privacy was respected.

Staff had completed safeguarding training and were aware of the guidelines in place to recognise and report abuse. The registered manger ensured all safeguarding actions were completed and lessons were learnt.

Medicines were managed safely by staff that had been assessed as competent.

People were protected from the risk of infection because appropriate guidelines were followed. Risks to people were monitored and appropriate risks assessments were in place and known by staff in order to support people safely.

People told us there were enough staff to meet their needs most times. We found robust recruitment methods in place to ensure only staff that had undergone the necessary checks were employed.

Staff were supported by means of supervision and regular meetings. They were supported to develop further if they wished to progress within their career. They were aware of the Mental Capacity Act and how they applied it in practice.

People were supported to maintain a balanced diet that met their individual preferences. They were supported to access health care services where required in order to maintain their health.

Activities were based on people's preferences and included regular outings to various places of interest and

pet therapy and entertainers.

People told us they were able to complain and felt their complaints were listened to.

Care plans were person centred. However, we found they were not always reviewed in a timely manner and made a recommendation to ensure there were robust systems in place to ensure all care records were up to date and completed properly.

People, their relatives and staff thought the service was well led by an approachable registered manager. There were robust systems in place to ensure the quality of care delivered was monitored and improved.

The five questions we ask about services and what we found