Chaffinch Residential Care Home

Staff were also positive about working at the home, saying the manager and nominated individual were supportive and approachable. Staff received the training and support required for their role. Staff were safely recruited and there were enough staff on duty to meet people's needs. Additional staff were available when people needed additional support, for example to attend an appointment.

Person-centred support plans and risk assessments were in place, which were reviewed each month. People received their medicines as prescribed. People were supported to maintain their health and nutrition.

The home was clean throughout and the current government COVID-19 guidelines were being followed. Some of the home had been re-decorated and new furnishings bought. A plan was in place for further work to be completed.

A new quality assurance system had been introduced, with regular audits of the service being completed. Health and social care professionals working with the service said that communication with the manager and nominated individual was good.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.