Faith House Residential Home
- Care home
- 10 beds
- No nursing
- Dementia care
- Registered since 2020
- South Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Requires improvement in 2015, most recently Requires improvement in May 2025.
17 months
since the latest rating was published.
3 of 73
rated care homes in South Gloucestershire are rated Requires improvement, like this one.
Faith House Residential Home: inspection record
Rated Requires improvement in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Badminton Place (Good, 3.4 miles away) and Evergreen (Good, 3.8 miles away).
Nearest care homes:
- G Badminton Place Good, 3.4 miles away
- G Evergreen Good, 3.8 miles away
- G Brandon Trust - 261 Passage Road Care Home Good, 3.9 miles away
- G Springbank Good, 3.9 miles away
- O Glebe House Care Home Outstanding, 3.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 May 2025 (assessment visit 13 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 20 January to 12 February 2025.
Faith House Residential Home is a care home which provides care to older people. We carried out this assessment to follow up on the previous breaches of regulation. We checked to see if improvements had been made. The assessment included 1 visit to the service by 1 inspector and an Expert by Experience. A second Expert by experience made calls to people’s family to gather their feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. A follow up call was held with the service on 13 February 2024, to gather further information for this assessment.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
At our last inspection the service was rated requires improvement. At this assessment, although some improvements had been made, other shortfalls identified meant the service continued to be rated requires improvement.We assessed 9 quality statements in safe and well led. We found the service was no longer in breach of the legal regulation relating to staffing but continued to be in breach of the legal regulation for good governance. Additionally the service was in breach of the legal regulation in relation to safe care and treatment.
Some environmental risks had not been sufficiently assessed and addressed in a timely way. There were systems to identify and assess individual risks to people. However, some risk assessments had not been reviewed and updated.
Medicines were not always managed safely. Where people received their medicines covertly, we found not all necessary procedures had been followed. We identified there was insufficient written guidance for topical medicines and medicines prescribed PRN ‘as required’.
The provider's governance systems were not always effective in monitoring and improving the quality of the service. Action was not always taken to sufficiently assess and address shortfalls in a timely way.
People told us they were happy living at the service, and they felt safe. Staff treated people with kindness and compassion. Staff encouraged people to maintain relationships with family and friends.
Improvements had been made to staffing levels and the provider had increased the staffing levels during the nightshift. The provider told us they had focused on recruiting staff since the last inspection and now had a core team of regular staff. The staff received the appropriate training to carry out their role effectively and safely.
Improvements had been made within the environment of the home. This included a new kitchen, corridors and communal areas redecorated and new front doors to the building.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement (November 2022). At this assessment the rating remains requires improvement. This meant some aspects of the service were not always safe.The service was in breach of legal regulations in relation to safe care and treatment.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement (November 2022). At this assessment the rating remains requires improvement. This meant systems for governance and management were not always effective.
The service continued to be in breach of legal regulations in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 May 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Jennifer Humphries
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 10 January 2023. Latest assessment published 28 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Garton Care Limited
- Ownership type
- Organisation
- Companies House number
- 05322533 (opens Companies House)
Garton Care Limited runs 2 services, all in the South West. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Garton Care Limited
- – Faith House Home care Not yet rated. Home care, South Gloucestershire
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Faith House Residential Home provide nursing care?
- No. The Care Quality Commission lists Faith House Residential Home as a care home without nursing.
- How many beds does Faith House Residential Home have?
- The Care Quality Commission's register lists 10 beds at Faith House Residential Home.
- When was Faith House Residential Home last inspected?
- The Care Quality Commission's latest rating for Faith House Residential Home was published on 28 May 2025.
- Who runs Faith House Residential Home?
- Faith House Residential Home is run by Garton Care Limited. It runs 2 services, all in the South West.
- What is Faith House Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 May 2025.
Contact
- Phone
- 01454 632611
- Address
- Station Road, Severn Beach, Bristol, BS35 4PL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Badminton Place (Good, 3.4 miles away) and Evergreen (Good, 3.8 miles away).
Nearest care homes:
- G Badminton Place Good, 3.4 miles away
- G Evergreen Good, 3.8 miles away
- G Brandon Trust - 261 Passage Road Care Home Good, 3.9 miles away
- G Springbank Good, 3.9 miles away
- O Glebe House Care Home Outstanding, 3.9 miles away