Cherry Tree House

Care is provided across three floors and provides general nursing, dementia nursing and specialises in complex dementia care. All bedrooms are ensuite and there are a variety of communal areas on each floor including living and dining areas, adapted bathrooms and gardens.

There was a mandatory training programme in place and staff received supervision and ongoing support. Feedback about food and drink was mixed and kitchen staff were aware of people's preferences and individual risks around food and drink. People were supported to access healthcare and the service facilitated appropriate and timely referrals to other agencies and professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We observed people making real choices throughout their day and they decided how they spent their time; what they wanted to do and when.

People received compassionate care from kind and caring staff. Staff we spoke with talked about people in a kind and compassionate manner and were passionate about providing good care. People were treated with dignity and respect from attentive and responsive staff.

People received person-centred care. Care plans provided guidance on how to support people, in accordance with their preferences, choices and communication needs. Activities were in the process of improvement and enrichment, and we observed people enjoying the new activities. Complaints were actively responded to.

The new senior management team had made significant improvements throughout the home since the last inspection and there was a culture of continuous development for the home. There was clear leadership

and visions and values for the service. Management systems, such as audits and quality assurance, were robust and were now actively used to monitor and improve the service.