Cromwell Court

People received care and treatment that was centred around their support needs, areas of risk were routinely managed, and people told us they felt safe living at Cromwell Court. One relative told us, "Most definitely [person] is kept safe because of the care [they] receive, you have a feel for a place, they [staff] are all amazing."

An electronic care planning system meant that people's care reviews were completed in a timely manner and staff responded when further risks were identified. An external healthcare professional told us that staff knew people well, people were well looked after and there were no concerns around the provision of care people received.

Safeguarding and whistleblowing procedures were in place. Staff were supported with the necessary training and knew how to raise their concerns. One relative told us, "I do think [person] is safe, can't stress to you how much we feel that [person] is safe, clean and happy."

Safe medication arrangements were in place. People received support with their medicines from staff who were fully trained and complied with the provider's medication administration policy. Medicines were routinely ordered, safely stored and administered in accordance with administration instructions.

Staffing levels were routinely monitored, and safe recruitment procedures were in place. Staff told us they felt thoroughly supported and were able to complete training to enhance and develop their skills, qualities and experience.

We were generally assured that safe and effective infection prevention and control procedures (IPC) were in place. We observed staff wearing the appropriate PPE, they were engaged in a routine testing regime and were aware of the different IPC measures that needed to be complied with. We did offer some signposting in relation to enhanced cleaning schedule documentation that needed to be in place.

People were supported to have maximum choice and control of their own lives and staff supported them in

the least restrictive way possible and in their best interests; the policies and systems supported this practice.