Westy Hall Residential Care Home

We found the following examples of good practice Family members spoke positively about the service and how risks associated with COVID-19 had been managed in order to keep people safe. One family member told us "I think they [staff] have done really well throughout it all. It's been very very hard for them. One staff member didn't go home for weeks at the start of the pandemic, she literally just stayed there." The registered manager and staff regularly communicated with family members to keep them informed of any important changes; particularly in relation to COVID-19.

Staff had received training in relation to infection prevention and control and were observed following current guidance in the use and disposal of PPE. The registered manager carried out regular spot checks and observations on staff to observe their practice.

Staff and people were supported to access regular COVID-19 testing and the provider had systems in place to ensure they followed current guidance in relation to COVID-19 vaccinations for staff and visiting professionals.

People were supported to maintain regular contact with family members through visits and other forms of communication. Systems were in place to prevent visitors from catching and spreading infections.

The five questions we ask about services and what we found