Brierfield House

Staff supported people to live well. Staff received the induction and training they needed to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people with their dietary and healthcare needs and referred them for specialist support when they needed it. The environment had been adapted to enable people to remain as independent as possible. Some improvements to the unit for people living with dementia were needed and the registered manager told us these were planned.

People and relatives liked the staff at the home. They told us staff were kind and caring and treated people with respect. Staff encouraged people to be independent and make decisions about their care when they were able to. Staff respected people's right to privacy, dignity and confidentiality. They were aware of people's diverse needs and what was important to them.

Staff provided people with care that reflected their needs, risks, abilities and preferences. Staff were familiar with people's needs and encouraged them to make choices when they could. People's care needs were reviewed regularly, and documentation was updated when people's needs changed. Concerns and complaints were managed appropriately. People were happy with the activities provided at the home.

Management and staff understood their responsibilities and provided people with high quality care which met their needs. They worked in partnership with community agencies to ensure people received the support they needed. People's views were sought about the service and acted upon. People, relatives and staff felt the service was managed well. Management and the provider completed regular checks to ensure people received high quality, safe care.