Victoria House

We found the following examples of good practice:

Staff wore appropriate personal protective equipment (PPE) to ensure people were protected as much as possible from the risk of cross infection. Enhanced cleaning was in place, with areas that were touched often being cleaned frequently.

Staff were following national guidance to manage the outbreak. People were isolating appropriately to reduce the spread of the virus and staff and people living at the home were being tested regularly.

There were clear processes in place for visitors to the service. Visitors were required to book an appointment, to ensure the number of people visiting the home at any one time was limited. They were screened for Covid 19 symptoms on arrival and were required to wear appropriate PPE and maintain social distancing during their visit. Due to the outbreak, only essential visitors were allowed to enter the home at the time of our inspection.

Further information is in the detailed findings below.

The five questions we ask about services and what we found