Delta Care Ltd

We assessed a total of 15 quality statements from the safe and well-led key questions. The last rating for this service was Good. We carried out this assessment in response to information of concern we had received about staff training and the safety of care and treatment.

The assessment of these 15 quality statements indicated areas which both required improvement and of good practice. The overall rating is Good.

We visited the office of the location where we were able to engage with both the registered manager and members of staff.We assessed the service from 9th June to 28th July 2025.

Although people were protected from the risk of harm and kept safe, people’s risk assessments required further information to better guide staff on how to mitigate risks effectively.

Safety incidents were investigated thoroughly, and lessons were learnt to help prevent recurrence.

People received support from staff who were familiar to them, however, staff did not always stay for the duration of the care call.

Staff received training and support to help them in their role.

Medicines were not always managed safely. Staff needed to be more proactive to ensure people did not run short of the medicines they required, and records were not always properly completed.

The registered manager was well thought of by staff and although they were focused on providing high quality care to enable people to live independently in their own homes, there was a risk this was not always being achieved. Care calls which were shorter than their scheduled duration, meant people were at risk of not having their care and support needs met in full.

Although governance systems were effective at identifying any shortfalls in practice and helped provide an up-to-date picture of risk across the service, some audits required further detail to ensure any remedial action taken to address shortfalls was properly recorded.

The registered manager was committed to delivering high quality care to people and began acting on our findings during the course of our assessment.