Helping Hands Southport

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice. People were supported to eat and drink where needed. Staff were trained, supervised and appraised in line with the providers policies.

Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans. People's diverse needs were catered for. Staff treated people with kindness, compassion and dignity." People confirmed they were involved with decisions regarding their care and support, including a choice of which staff would support them.

Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. There was a process in place to respond to complaints. Staff were trained in end of life care.

There were audits and quality checks in place, complete with action plans when improvement was identified.

The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC as required.