Community Care Direct Ltd
- Home care
- Dementia care
- Registered since 2022
- Southport, Sefton, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
10 ratings
First rated Requires improvement in 2015, most recently Requires improvement in June 2025.
16 months
since the latest rating was published.
3 of 36
rated home care services in Sefton are rated Requires improvement, like this one.
Community Care Direct Ltd: inspection record
Rated Requires improvement in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Southport (Good, less than 0.1 miles away) and Delta Care Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Helping Hands Southport Good, less than 0.1 miles away
- G Delta Care Ltd Good, 0.1 miles away
- RI Willow House Care Limited Registered Office Requires improvement, 0.1 miles away
- – Eros Home Care Services Ltd Not yet rated, 0.2 miles away
- – Gentle Shores Care Not yet rated, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 June 2025 (assessment visit 7 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 12 May 2025 to 20 May 2025. This assessment was completed remotely. This service is a care at home service, providing support to older people living with dementia and physical disabilities. During this assessment the provider was in breach of regulations in relation to safe care and treatment and governance.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were able to raise concerns; however, lessons were not always learned by the provider in response to issues about the service people received. Incidents and accidents were not consistently well recorded or appropriately investigated, leading to missed opportunities to reduce the risk of harm.
Risk assessments were in place, but some lacked sufficient detail, and others, particularly those related to people’s living environment and safe working conditions, were missing. Information in care plans was not always person centred and required further development to help support new staff. Although staff were trained, there were no up-to-date records of staff supervision.
Feedback from people and staff was positive regarding the caring nature of the staff. People had enough to eat and drink to stay healthy, and staff worked together with other agencies involved in individuals' care to promote the best outcomes and ensure smooth transitions between services. Staff ensured that people understood their care and treatment, enabling them to give informed consent. Where individuals lacked capacity, staff involved those important to them and followed best interest decision-making processes.
People’s privacy and dignity were respected. Staff treated them as individuals, supported their preferences, and encouraged choice in their care. People were also supported to maintain relationships with family and friends, and staff responded to their needs in a timely manner.
People were involved in decisions about their care and were provided with information they could understand. They knew how to give feedback and felt confident that the provider listened and acted on it.
Despite the provider being hands-on and visible, there remained a lack of effective oversight. The provider missed opportunities to identify and mitigate risks. Audit systems were neither robust nor effective and failed to highlight some key areas requiring improvement.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we did not rate this key question because we did not look at the quality statements in this domain. At this assessment we have looked at all of the quality statements and this key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.The provider was in breach of legal regulation in relation to safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we did not rate this key question because we did not look at the quality statements in this domain. At this assessment we have looked at all of the quality statements and this key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we did not rate this key question because we did not look at the quality statements in this domain. At this assessment we have looked at all of the quality statements and this key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we did not rate this key question because we only looked at part of the quality statements needed to assure us people were safe. At this assessment we have looked at all of the quality statements and this key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we did not rate this key question because we only looked at part of the quality statements needed to assure us people were safe. At this assessment we have looked at all of the quality statements and this key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 19 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 June 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Community Care Direct Limited
- Ownership type
- Organisation
- Companies House number
- 05333131 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does Community Care Direct Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Community Care Direct Ltd.
- When was Community Care Direct Ltd last inspected?
- The Care Quality Commission's latest rating for Community Care Direct Ltd was published on 19 June 2025.
- Who runs Community Care Direct Ltd?
- Community Care Direct Ltd is run by Community Care Direct Limited.
- What is Community Care Direct Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 June 2025.
Contact
- Phone
- 01704 544460
- Address
- 86-90, Eastbank Street, Southport, PR8 1EF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Southport (Good, less than 0.1 miles away) and Delta Care Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Helping Hands Southport Good, less than 0.1 miles away
- G Delta Care Ltd Good, 0.1 miles away
- RI Willow House Care Limited Registered Office Requires improvement, 0.1 miles away
- – Eros Home Care Services Ltd Not yet rated, 0.2 miles away
- – Gentle Shores Care Not yet rated, 0.2 miles away