Delta Care - Trafford

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the agency was supporting 125 people; 110 received help with aspects of personal care.

Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe. Risk assessments contained basic information to help minimise risk.

People we spoke with told us staff were usually on time and they had not experienced any missed care visits. Safe systems of recruitment were followed to ensure staff were safe to work with vulnerable people. Recruitment processes helped to ensure staff were of suitable character and had relevant experience.

There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE). The provider had infection control measures in place and people told us staff wore PPE.

Staff had good relationships with other health professionals and liaised with stakeholders to ensure people received appropriate support.

Staff were supported with an induction, supervision and training, to ensure they had the knowledge and skills to support people. Spot checks and competency checks were carried out to ensure staff practice kept people safe.

People and their relatives told us staff knew their needs and preferences well. Staff were available to support people to stay in touch with those who were important to them, and to follow their interests, where this was an agreed part of their care. People and relatives knew how to complain and told us any concerns they had raised had been dealt with to their satisfaction.

The manager monitored standards of care delivery with a range of quality checks and audits, although we identified these needed to be improved to ensure more robust oversight of the service. Policies and

procedures were in place to guide staff practice.

Feedback from people, their relatives and staff was positive. One person said, "I have already recommended [them] to others." Staff told us they were well-supported and felt part of a team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.