Human Support Group Limited - Manchester
- Home care
- Dementia care
- Registered since 2011
- Trafford Park, Trafford, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Good in December 2023.
3 years
since the latest rating was published.
33 of 41
rated home care services in Trafford are rated Good, like this one.
Human Support Group Limited - Manchester: inspection record
Rated Good in December 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Delta Care - Trafford Good, 0.1 miles away
- – Vivid Care Services Ltd - Lancashire No overall rating, 0.3 miles away
- – Dignity Complex Care Not yet rated, 0.8 miles away
- – MBA Health Ltd Not yet rated, 0.8 miles away
- – Sanity Homecare Ltd Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 23 December 2023. Quoted under the Open Government Licence.
Human Support Group Limited – Manchester is a domiciliary care provider. It provides personal care to adults and older people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service supported 109 people with personal care.
What inspectors found
Human Support Group Manchester were providing a good standard of care. The feedback we received from people and their families was overwhelmingly positive.
Read the rest of CQC's summary
The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes ensured the service met people's assessed needs.
People received safe care and support. Staff understood how to safeguard people and when to raise concerns. Staff were recruited safely. Risks associated with people's care were assessed and monitored. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection. People's needs were met and staff were motivated and well trained to carry out their roles effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Janice Barber
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 23 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Human Support Group LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03513906 (opens Companies House)
The Human Support Group Limited runs 20 services in England, 8 of them in the North West. 15 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by The Human Support Group Limited
- G Human Support Group - Carter House Good. Home care, St Helens
- G Human Support Group - Rotherham Good. Home care, Rotherham, Yorkshire and the Humber
- G Human Support Group - Smithy Croft Good. Home care, Stockport
- G Human Support Group Limited - Appleton Lodge Good. Home care, County Durham, North East
Getting help from Trafford Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Trafford Council
- Ask for a care needs assessment
- Phone: 0161 912 5199, Monday to Friday 9am to 5pm. Outside these hours: 0161 912 2020
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Human Support Group Limited - Manchester provide nursing care?
- The Care Quality Commission's register does not list nursing care for Human Support Group Limited - Manchester.
- When was Human Support Group Limited - Manchester last inspected?
- The Care Quality Commission's latest rating for Human Support Group Limited - Manchester was published on 23 December 2023.
- Who runs Human Support Group Limited - Manchester?
- Human Support Group Limited - Manchester is run by The Human Support Group Limited. It runs 20 services in England, 8 of them in the North West.
- What is Human Support Group Limited - Manchester's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 December 2023.
Contact
- Phone
- 0161 942 9496
- Address
- Unit 5 and Unit 7, The School House, Second Avenue,Trafford Park, Manchester, M17 1DZ Map (opens Google Maps)
Compare nearby
- G Delta Care - Trafford Good, 0.1 miles away
- – Vivid Care Services Ltd - Lancashire No overall rating, 0.3 miles away
- – Dignity Complex Care Not yet rated, 0.8 miles away
- – MBA Health Ltd Not yet rated, 0.8 miles away
- – Sanity Homecare Ltd Not yet rated, 0.8 miles away