Russell Court

Care plans and risk assessments had been, or were in the process of being, reviewed. There was some further improvement to be made to ensure people's assessed needs and identified risks were consistently and accurately recorded. People felt safe. Risks associate with COVID-19 were assessed and mitigated. Medicines were managed safely. Staff understood safeguarding and safeguarding concerns were referred to the local authority. Incidents and accidents were monitored for future learning. There were enough staff on duty to meet people's needs and recruitment processes were in place to safely recruit staff.

Staff felt supported by the new management team and the running of the home had improved since its last inspection. Staff had started to receive supervision to help them in their roles and training had been completed or in the process of being arranged for them. We found there was good communication with healthcare agencies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were offered a choice of meals and drinks. We saw any changes to people's dietary requirements had been promptly referred to the GP or dietician. There were no concerns raised about the home environment.

We saw kind and caring staff interactions with people. This was supported with the compliments we saw the service had received. People told us staff respected their wishes and choices and had ensured their dignity independence was promoted.

Complaints processes had been improved to make sure feedback was used to learn from and to help improve the quality of the service. The service had processes in place to support people, who were deemed to be at the end of their life, with a dignified and respectful death.

Everyone spoken with said the new manager had improved the service's communication and systems were in place to gather their feedback to help improve the quality of the service and to help inform person- centred care. The provider understood their regulatory responsibilities.