Holly Hall House

We found the following examples of good practice.

The provider was following best practice guidance in terms of ensuring visitors to the home did not spread COVID-19. On arrival visitors were asked to consent to a lateral flow test (LFT) and their temperatures recorded.

Where possible staff encouraged people to keep a safe distance from each other and there was additional cleaning of touch points in communal areas to mitigate the risk of cross infection.

People were supported to keep in contact with their family members through social media, phone calls, physical visits, or driveway and garden visits.

Staff were adhering to personal protective equipment (PPE) guidance and practices. There was a plentiful supply of PPE in a number of locations throughout the home including the front reception area.

Clear plans were in place for people who may be required to self-isolate.

Staff continued to support people to access healthcare and arrangements were in place should people need to attend hospital and return to the home safely.

The five questions we ask about services and what we found