Belvidere Residential Care Home

Improvements were required with the systems in place to submit and manage deprivation of liberty applications and authorisations. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not always support this practice.

Timely action was not always undertaken to ensure people's healthcare needs were addressed. Although staff received training for their role, they would benefit from more in-depth training to support people with complex needs. The environment was not always dementia friendly and homely and lacked signage to enable people to orientate themselves. A renewal programme was in place and improvements were being made.

The systems and processes in place were not robust to enable the provider to identity where areas for improvement were needed and to take action to address these. The registered manager did take immediate action when information of concern was shared with them to protect people from potential harm.

Staff felt supported in their role. Systems were in place to support people to maintain contact with their loved ones. People and relatives were happy with the care provided. The registered manager was described as approachable, open and transparent. The registered manager demonstrated a commitment to make the improvements required.