Ciderstone House

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care and were supported in a person-centred way. Staff had the training and knowledge to support people effectively keeping them safe and promoting their human rights. Staff promoted people's equality and diversity and knew them well as individuals. People's care, treatment and support plans reflected their range of needs and this promoted their health, mental wellbeing and enjoyment of life.

Right Culture: The registered manager led by example to create a positive person-centred culture. People received consistent support from a staff team who knew them well. Staff worked hard to achieve good quality care and good outcomes for people and understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have.

Staff were responsive to people's needs and worked well together to achieve good outcomes for people. Feedback from relatives and stakeholders about the service was positive. The registered manager and staff team were passionate about continually improving the service and supporting people to achieve their goals and aspirations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk