Orchid House

We reviewed 1 quality statements for this key question. There were systems to keep people safe from abuse and harm. Staff had a good understanding of how to safeguard vulnerable adults and the escalation routes for safeguarding concerns. Staff felt assured that management would deal with safeguarding incidents appropriately. We observed no direct safeguarding concerns, however we did observe that some staff interactions were still not always respectful and staff still spoke about people when they were in the room. Staff had a good understanding of managing risks for people and showed awareness of positive and managed risk-taking with people who used the service. Risks to people’s safety were assessed and guidance was available for staff. There were enough staff to meet people’s needs. Staff had applied to the local authority for Deprivation of Liberty Safeguards (DoLS) authorisations.

We reviewed 1 quality statements for this key question. During our assessment of this key question, we found the systems in place ensured people’s capacity and ability to consent had been adequately assessed and planned for. The systems and processes in place ensured people’s care plans were up to date.

We reviewed 1 quality statement for this key question. During our assessment of this key question in September 2024, we now found previous concerns around people’s independence choice and control which resulted in a breach of the legal regulations had been resolved.