Oakwood Lodge

Right Care: This was a targeted inspection that considered whether there was sufficient staff, whether staff were trained appropriately and how staff recorded and shared people's ongoing care. There were enough staff to meet people's needs. Staff were trained to support people, including some specialist training, such as how to use a de-choker. Staff communicated effectively with each recording people's care, which could be shared with other health and social care professionals where appropriate.

Right Culture: This was a targeted inspection that considered whether there were lessons learned when things went wrong, whether quality assurance measures were sufficient and whether staff and management understood their roles and were supported in them. Lessons were learned when things went wrong; incidents were recorded, and actions completed to keep people safe. There were quality assurance measures, such as audits, which the registered manager used to monitor the quality of care provided to people. Staff and management were clear about their roles and the provider supported staff following incidents.