The Grange Nursing and Residential Home

Infection, prevention and control was managed well, and guidance followed in line with COVID-19. Health incidents and near misses were routinely monitored and analysed, to help inform or improve peoples' care and prevent any further reoccurrence when needed.

There were effective arrangements for the assessment and delivery of peoples' care in line with nationally recognised standards and the law. People were supported to maintain or improve their health and nutrition through timely consultation with relevant external health professionals when needed for people's care.

Staff were trained and supervised for their role. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible. The provider's related policies and systems supported this practice.

Standardised and lawful information sharing, helped to ensure people received timely, consistent care as agreed with them, including when they needed to move between services

People received care from kind, caring staff who knew people well and how to communicate with them. Nationally recognised care values were promoted to ensure people's equality, rights, independence and choice in relation to their care and daily living arrangements.

People received timely, individualised care, which they were happy with. People who were living with a life limiting illness were effectively consulted and supported to agree and receive care against nationally recognised standards concerned with end of life care.

The provider was meeting the accessible information standard, to enable people to understand and agree their care in accordance with their assessed needs. Complaints were effectively handled and used to help to inform any care or related service improvements when needed.

The service was well managed and led. Regulatory requirements were being met and staff understood their role, responsibilities and legal requirements for people's care.

The provider operated effective governance and service oversight arrangements to ensure the quality and safety of people's care. Effective communication, record keeping and information handling was also ensured, along with partnership working for people's care.