Greenlane House

People received individualised support that matched their personal preferences. There was a good range of activities and engagement in the local community to support people's social inclusion.

There were enough staff to assist people. People's needs were assessed to make sure their care could be provided by this service. Staff were very knowledgeable about each person and how they wanted to be supported.

People said the meals were nice and they got enough to eat and drink. People had good input from other care services to support their health needs. Staff provided sensitive and compassionate care to people when they reached the end stages of their lives.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

The home was clean and comfortable. The provider had sufficient equipment and screening to reduce the spread of COVID-19.

Relatives said staff had kept them well-informed throughout the pandemic and during a recent outbreak. The home had good working relationships with local health and social care agencies to support the needs and well-being of the people who live there.

The provider carried out checks of the quality and safety of the service. We have made a recommendation about monitoring any identified actions until they are addressed.

The provider and management team were open and approachable. The provider was committed to improvement and a refurbishment programme was taking place.