Northhill Care Home

Staff knew people well and understood how to support people who were distressed or showing signs of being anxious. Care files provided information about people's needs and how they wished to be cared for. We have made a recommendation about the recording in people's end of life care plans. The provider had switched to an electronic care planning system and was in the process of finalising the transfer of information from the previous paper-based files.

The provider had adapted the environment to promote choice and autonomy for people living with dementia. This included sensory boards or ensuring rooms were accessible and clearly marked. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The meal experience was positive overall, and people were offered a choice of meal options. However, the meal experience could be further improved, for people living with dementia, if other communication methods were attempted to better support them to a make decisions for themselves.

A quality assurance system was in place, including audits carried out by the registered manager and provider. Action plans were written and signed off when completed. Complaints were responded to appropriately. People were supported to take part in a range of activities and planned events at the home.