Byfield Court

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to Good. This meant that people were safe and protected from avoidable harm.

Risks to people were assessed and measure put in place to ensure they were managed appropriately. People were safeguarded from abuse. There were enough staff who were trained and supported to meet people's needs. People received their medicines safely, however, records of medicine administered were not always up to date. Lessons were learnt from incidents and accidents.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

People had access to food and drink of their choice and were supported to eat a healthy diet. People were supported to access healthcare services to maintain good health.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to Good.

Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The service was well led. People and staff told us that the registered manager was approachable and open to new ideas. There were systems in place to monitor and assess the quality of service provided. The service worked in partnership with other agencies and community services to provide an effective service to people.