Ivers

The care home could accommodate 9 people in the main house including the self-contained flat. There were 4 additional bungalows on the same site, each able to accommodate 4 people. At the time of our inspection 1 of these properties was vacant. A person was using a bungalow as an emergency return placement and had their own package of care from a separate service provider.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Risks had been assessed; however, people were able to take positive risks and lead fulfilling lives. People were kept safe by staff who had been appropriately trained and who were familiar with people's care plans. There were sufficient staff deployed to meet people's needs and, while there had been significant reliance on agency staff, this was now decreasing as the provider had recruited new staff and would be fully staffed soon.

Right Care: Care plans were person-centred, and staff told us they provided clear information about how to support people. Staff had completed training in a range of areas that were specific to the people they supported and responded to situations such as managing seizures or choking according to people's care plans. People and their key workers met monthly and completed a 'wheel of engagement' meeting. They spoke about progress made towards goals and about their aspirations in life. Positive achievements were also displayed on a blackboard in the main house.

Right Culture: The registered manager led by example and worked alongside their teams in the care home and bungalows,

covering shifts and spending time observing staff and people. There had been several changes to the management team however there was now a more stable team in place providing strong leadership. We received positive feedback about the leadership of the service. The registered manager was aiming for the service to become more involved in the local community, and had arranged events to include relatives where possible.