Whitehatch
- Care home
- 11 beds
- No nursing
- Registered since 2020
- Horley, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Whitehatch: inspection record
Rated Requires improvement in February 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Upfield (Good, 0.3 miles away) and Longford (Good, 0.3 miles away).
Nearest care homes:
- – Smallbrook Care Home Not yet rated, 0.2 miles away
- G Upfield Good, 0.3 miles away
- G Longford Good, 0.3 miles away
- G Briar House Good, 0.3 miles away
- G Poplars Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 25 February 2022. Quoted under the Open Government Licence.
Whitehatch provides accommodation and personal care for up to 11 people with complex physical and learning disabilities within a large detached house. At the time of the inspection, there were 11 people living at the service.
What inspectors found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Read the rest of CQC's summary
The service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right support: The model of care did not always maximise people's choice, control and independence. Regular staff knew people well but did not always involve them where possible in decisions about their daily lives or in reviews of their care and support plan. The staff team were not consistent in their support for people and in creating opportunities for engagement and occupation.
Right care: People were sometimes exposed to risks within the environment due to inadequate maintenance and disrepair. Staff were not knowledgeable about what action they should take to keep people safe in the event of an emergency such as fire. Care was not always person-centred and did not always promote people's independence and preferences.
Right culture: The registered manager had a good relationship with staff who told us they felt supported. Not all staff demonstrated a person centred approach when supporting people, and were seen to be more focussed on tasks, rather than spending time alongside the people they supported.
Mental capacity assessments had been completed but were not always decision specific, and did not always involve the person in the process.
We have made a recommendation in relation to carrying out mental capacity assessments.
The provider had completed appropriate checks when recruiting staff and medicines were managed well.
Staff training was not always effective in giving staff the knowledge and skills to support people.
We have made a recommendation in relation to training of staff.
When we observed staff interacting with people they support, they were kind and caring. However, there were many missed opportunities by staff to engage with people.
Staff felt that they were well supported by the registered manager, and although the registered manager had many ideas for improvement of the service, these had not been embedded due to the pressures of staffing and recruitment during COVID-19.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 February 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 February 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 25 February 2022. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 25 February 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Tracy Jubb
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Achieve Together LimitedBrand: Achieve Together
- Ownership type
- Organisation
- Companies House number
- 03153442 (opens Companies House)
Achieve Together Limited runs 160 services in England, 63 of them in the South East. 128 are rated Good or Outstanding, 25 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Achieve Together Limited
- O Addington Road Outstanding. Care home, North Northamptonshire, East Midlands
- O Hayway Outstanding. Care home, North Northamptonshire, East Midlands
- O Highfields Outstanding. Care home, Derbyshire, East Midlands
- O Irchester 168 Outstanding. Care home, North Northamptonshire, East Midlands
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Whitehatch provide nursing care?
- No. The Care Quality Commission lists Whitehatch as a care home without nursing.
- How many beds does Whitehatch have?
- The Care Quality Commission's register lists 11 beds at Whitehatch.
- When was Whitehatch last inspected?
- The Care Quality Commission's latest rating for Whitehatch was published on 25 February 2022.
- Who runs Whitehatch?
- Whitehatch is run by Achieve Together Limited. It runs 160 services in England, 63 of them in the South East.
- What is Whitehatch's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 February 2022.
Contact
- Phone
- 01293 782123
- Address
- Oldfield Road, Horley, RH6 7EP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Upfield (Good, 0.3 miles away) and Longford (Good, 0.3 miles away).
Nearest care homes:
- – Smallbrook Care Home Not yet rated, 0.2 miles away
- G Upfield Good, 0.3 miles away
- G Longford Good, 0.3 miles away
- G Briar House Good, 0.3 miles away
- G Poplars Good, 0.3 miles away