Upton Mill Care Home

The personalised care people received was exceptional and the service was outstandingly responsive to the needs of people and particularly to the changing needs of people living with dementia. Activities available to people were highly personalised and the home went out of their way to ensure people had a stimulating and enjoyable engagement and built solid links with the local community.

People received care and support from a consistent staffing team. Staff spoke positively about the support they received and how this promoted person centred care.

Staff understood people's needs and how to assist them to protect them from avoidable harm. Care plans and risk assessments were in place, which provided staff with guidance on how to meet people's needs and manage identified risks.

People were supported to receive their medicines safely and as prescribed.

People were supported by staff who had been trained and supported to meet their needs. People and their relatives spoke positively about the caring nature of staff.

The service had infection control processes and systems in place to reduce the risk of people contracting COVID-19.

We received positive comments from people using the service at Upton Mill Care Home and their relatives such as; "If I had a friend who wanted a home I would say it would be hard to find a better home, I absolutely love all the staff" and "Absolutely would recommend in fact have to a friend of my sister's father. I have no hesitation recommending. They are great, so pleased [person] has had the time with them. I am completely satisfied."

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted about meal preferences and enjoyed a varied diet. People's health care needs were met through on-going guidance and liaison with healthcare professionals.

There was a robust quality assurance system in place to ensure people received the best possible service. The registered manager worked closely with partner agencies and services to promote best practice within the service and make a positive impact to people's lives. The registered manager had developed a strong leadership team within the service to ensure the high standards implemented were sustained while they undertook responsibilities in another home.