The Bungalow

Staff supported the person to have maximum possible choice, , to be independent and have control over their own life. They were supported by staff to pursue their interests.

Staff supported the person to play an active role in maintaining their own health and wellbeing. Staff enabled them to access specialist health and social care support, and medicines were reviewed regularly to achieve the best possible health outcomes.

Staff supported the person to take part in activities and pursue their interests in their local area.

Staff focused on the persons strengths and promoted their independence. Staff understood how to support the person, so they offered the least restrictive options and the management regularly reviewed lessons learnt with the staff and implemented training and development where they felt this was needed.

Right Care The person supported received kind and compassionate care. Staff protected and respected their privacy and dignity. They understood and responded to their individual needs.

Staff understood how to protect the person from poor care and abuse. The service worked well with other agencies to do so. However, we found that not all staff had training on how to recognise and report abuse. Staff were adequately trained to meet the persons needs and to keep them safe. Care and support plans reflected the person's needs and this promoted their wellbeing and enjoyment of life. However, further consideration is required to ensure the persons long term goals and aspirations are documented.

Right culture The management team had quality assurance systems in place to enhance the support provided. Actions were documented and improvements implemented. The provider was involved in supporting the home and was aware of the improvements and actions identified, however there was not any formal checking by the provider.

Staff understood best practice in relation to supporting people with a learning disability and autism. The person and those important to them, were involved in planning their care, although they felt that at times the provider did not offer consistent communication. Staff felt they were able to be open to the management and suggest improvements within the service.