Fenchurch House

People were complimentary about the care they received and felt there were no improvements needed. They told us their needs were met and staff were kind, caring and responsive. Staff prioritised promoting people's independence and family life. People praised the food and the ability to visit the coffee bar with relatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to keep people safe were in place. There were enough staff to meet people's needs and checks had been completed to ensure they were safe to work with vulnerable people. Medicines were safely managed and people received their medicines at the right time. The home was clean and staff worked to reduce the risk of infection.

Risks to people were assessed and care was planned to keep people safe. Concerns were raised with the health and social care professionals as early as possible to facilitate people getting the correct support in place for their well-being. Care plans were accurate and reflected people's needs.

There were systems in place to monitor the quality of care provided and action was taken to rectify any issues.

Relationships were in place with the NHS and universities to work with them to further understand the needs of people living with dementia. The home benefited by accessing training and support at the leading edge of dementia care, which enabled them to support people's health and well-being.