Mapperley Lodge

Right Support: Model of Care and setting that maximises people's choice, control and independence. Staff supported people to have the maximum possible choices, control and independence over their own lives. Staff understood people's strengths and promoted what they could do, so people experienced fulfilling everyday lives. People were provided with a safe, clean, well equipped environment that met their sensory and physical needs. People were involved in personalising their rooms in the service. Staff supported people with their medicines in a safe way that promoted their independence and achieved the best possible health outcomes. Staff ensured people had full access to health and social care to maintain their health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights. People received support from kind staff who understood and responded to their individual needs. Staff were respectful of people's privacy and dignity and ensured this was upheld. Staff understood how to protect people from potential abuse. The service worked well with other agencies to do so. Staff were trained in how to recognise and report abuse and understood their responsibility to do so. The service had a consistent skilled staff team, who met people's needs and kept them safe. Staff understood people's individual communication needs, so people received consistent care.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People led inclusive lives because of the organisational values and staff qualities. People received quality care and support because sufficient numbers of skilled staff understood their specific needs. People were supported by a staff team who understood the needs a person living with mental health, learning disability and/or autistic person may have. Staff knew and understood people's cultural preferences and were responsive to their needs. Staff ensured people received support and encouragement to be as independent

as possible and fulfil their aspirations.

People told us or communicated to us they were happy living at the service. Relatives gave feedback their family members were safe living at Mapperley Lodge. The service has created a homely atmosphere, where people and staff are happy and comfortable in the company of each other.

The registered manager and operations manager had implemented effective checks and audits on the quality and safety of the service. When shortfalls were identified, action was taken to address these.