Elderflower House Nursing and Residential Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's medicines were managed in a safe way by staff who had training and were assessed as competent. The service was clean, and staff wore personal protective equipment which was available throughout the service. However, some of the bathrooms upstairs required work which had been planned.

There were enough staff with the right skills and experience to meet people's needs. Staff were kind and caring and motivated to achieve good outcomes for people. People were supported to follow their hobbies and interests and to maintain relationships with the people important to them. Staff were flexible in their approach so care and support was person centred.

There was a clear management and support structure in place, people and staff were consulted and listened to. New quality monitoring and governance systems and processes were being implemented to drive improvements and identify risks. Staff worked with partner agencies, so people received all the care and support they required. For more details, please see the full report which is on the CQC website at www.cqc.org.uk