La Luz Residential Home

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Care records were person-centred and included information on risks associated with people's care. Risk assessments were completed which provided staff with instructions on how to reduce risks.

Safety checks of the premises and fire safety checks were undertaken and there were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.

People told us they had access to healthcare professionals and care records we reviewed confirmed this. Staff had received regular training and supervisions in order to perform their roles effectively. Staff were supported in their progression and supervisions gave them the opportunity to request support from their line manager.

People were provided with a range of activities which included group activities and one-to-one activities. Staff had considered the risk of social isolation and people confirmed that there were regular welfare checks with their agreement.

There were systems in place to monitor the quality of the care provided. People and their relatives told us they knew how to complain and that the registered manager would listen to their concerns. They told us that they were given the opportunity to feed back on the service.

People, their relatives and staff told us that there was a positive atmosphere at the service which actively engaged them. They told us that the service was managed effectively and spoke positively of the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.