Malborn Teroan House

People were supported by enough trained and experienced staff to meet their care needs. Staffing levels were flexible if people's needs increased. When incidents occurred the care team identified any lessons to be learned to reduce the likelihood of recurrence.

People had comprehensive care plans in place which staff understood and followed. This meant people received consistent support. Advice from internal and external health care specialists was also obtained for people if required.

People were supported to maintain, and increase, their independent living skills. The service had been successful in supporting some people to move into other, less intensively supported, living situations. Any restrictions placed on people were all appropriately authorised, recorded, and monitored.

People were supported, by staff, with kindness and their dignity and privacy was respected. Important links with families were maintained where appropriate.

People were involved in developing and reviewing their own care and support plans; and deciding what outcomes they wanted to achieve from the care they received.

The service was well-led by a registered manager based on site. Staff told us they felt well supported. The provider's monitoring processes ensured the service maintained quality standards. Feedback received from external professionals, about the service, was wholly positive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.