1 Charmandean Road

1 Charmandean Road is a residential care home for people living with a learning disability and autistic people. It is registered to provide personal care for up to eight people. People live in one large house. There were eight people living in the care home at the time of inspection.

Right Support People and relatives told us staff supported people to pursue their interests. Staffing levels had improved and this had increased opportunities for people. People told us they were going out more frequently and there were more staff that could drive which had meant people were supported to consider a wider range of activities. One person told us, "I had been swimming which I hadn't done in ages". Staff had adopted new approaches; We observed people smiling and happy, engaged in various activities with staff. People were being supported when they experienced emotional distress. Staff had continued to develop their knowledge and used agreed approaches to support people. People received care and support in a safe, clean environment and some areas of the service had been redecorated with plans for more to follow. It was evident that improvements had been made since the last inspection and people were seeing the changes as positive. Managers and staff acknowledged more improvements were needed. This included ensuring incidents involving people were analysed to ensure staff continued to consider techniques and strategies to reduce the frequency and impact of incidents. This would also ensure staff were consistent with each person's support. Right Care We observed people receiving kind and compassionate care. Relatives spoke positively about improvements in the service. One told us their loved one, "Is happy and settled ... I want the best for [person] "and commented on how things had improved, they told us "I have seen the difference". Staff protected and respected people's privacy and dignity. Managers and staff had a better understanding how to support people who may lack capacity to understand the consequences of choices they made. Staff required more learning about communication and the approaches and tools to use with people in order to create and implement effective communication plans. Senior managers had scheduled additional training for staff to further develop their skills and knowledge. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People and relatives told us they felt safe. Right culture People's quality of life was enhanced by the service's culture of improvement and inclusivity. Following the