Parklands Care Home

People's experience of using this service: People were looked after by staff who had received safeguarding training and knew what to do if they witnessed or suspected that a person was being abused. The staff ensured people's safety was maintained and any risks were well-managed. Medicines were administered safely by qualified nurses and there were effective infection control measures in place.

Each person's care and support needs were assessed before they moved to Parklands Care Home. The service currently has one vacant room and the registered manager said prospective service users would be fully assessed prior to placement being offered, including if the service user would be compatible with others living in the home.

The staff team were well-trained, and this enabled them to do their job well. Staff told us they were well supported by the management team. Training included a comprehensive induction programme for new staff and ongoing refresher training. Staff supported people to live their life in their way of choosing and to re-learn or develop life skills. The staff supported people to explore new opportunities and take part in community activities they were interested in.

People told us the staff team were kind and caring and looked after them well, treating them with dignity and respect. We received positive comments from people we spoke with about the staff who supported them. One person said, "The staff are the best" and another commented, "My life is so much better now. I am really happy here and have lots of fun".

Care records were maintained for each person and amended as and when necessary. This ensured each person received the level of care and support they required and any changes in need were identified and acted upon.

The registered manager and clinical lead also worked at another of the provider's care homes but were always available. The provider visited the service twice a week. There was a robust staffing structure in place and staff could be used from the other two local care services when required. Staff said they were valued and supported by the registered manager.

The service had measures in place to monitor the quality and safety of the service. This ensured people were happy with the care and support they received, and actions could be taken if there was dissatisfaction expressed. A regular programme of auditing was undertaken, and people were encouraged to provide

feedback regarding their views and opinions of the service.

For more details, please see the full report which is on CQC website at www.cqc.org.uk