Oaklands Care Home

Oaklands Care Home is a former domestic property laid out across three floors. The ground floor accommodates the dining room, staff kitchen, service user's kitchen and lounge, the nurse's station is adjacent to the lounge. There is level access to the garden, which incorporates a summer house and access to the registered manager's office. All three floors offer bedroom accommodation, the first and second floors are accessed by stairs, a stairlift is available to the first floor. All bedrooms offer en-suite facilities.

People received safe care. Staff knew how to identify potential abuse and what they would do if abuse was suspected or witnessed. There were sufficient numbers of staff to meet the needs of people and staff were recruited safely. Medicines were managed and administered in line with the prescriber's instructions. Risks were monitored and managed safely.

The provider ensured people received a service that was responsive to their needs. People were supported to maintain and develop relationships and participate in activities that were relevant to them. Although people declined to explore their end of life preferences, the provider had supported people to fulfil 'bucket lists' before they passed away. Care planning was personalised and people were supported to access information that was important to them. Complaints were dealt with appropriately.

The service was well-led. Governance systems were used to identify shortfalls, errors and omissions, corrective actions were then taken. The staff and registered manager spoke about and treated people in a person-centred way. The provider had relationships with local organisations and worked to improve peoples' experiences of care. People had the opportunity to speak about their experiences of living in the home.

People received effective care; people's needs were assessed and staff worked in partnership with healthcare professionals, supporting people to access healthcare so they achieved good outcomes. People were supported to eat and drink enough by staff who received training relevant to their roles. The provider worked in line with the principles of the Mental Capacity Act 2005 (MCA). The home was designed and decorated to meet the needs of people living there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.