Bay Tree House
- Care home
- 16 beds
- No nursing
- Dementia care
- Registered since 2020
- Eaton, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Bay Tree House: inspection record
Rated Requires improvement in September 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Hawthorns Care Home (Good, 0.6 miles away) and Chiswick House (Outstanding, 0.7 miles away).
Nearest care homes:
- G The Hawthorns Care Home Good, 0.6 miles away
- O Chiswick House Outstanding, 0.7 miles away
- G Hill Grove Good, 0.9 miles away
- RI Whitehall Lodge Residential Home Requires improvement, 1 mile away
- G Laurel Lodge Care Home Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 16 September 2022. Quoted under the Open Government Licence.
Bay Tree House is a residential care home providing personal care and accommodation to up to 16 people. The service provides support to older people living with dementia. At the time of our inspection there were 15 people using the service. The home is an adapted period building with accommodation over two floors serviced by a lift.
What inspectors found
We could not be assured that medicines management was consistently safe and followed good practice. This meant the arrangements currently in place risked error. The quality monitoring governance system in place had failed to identify these concerns.
Read the rest of CQC's summary
People were practically supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, records did not evidence this approach as required by the MCA. We have therefore made a recommendation regarding adherence to the Mental Capacity Act 2005 (MCA).
Whilst people received dedicated and person-centred care that they had control over, the associated care plans did not reflect formal involvement either by those people that used the service or those people who held legal authority to make decisions on their behalf. The relatives we spoke with told us they wanted this.
The service communicated well with people and their relatives however there were no formal systems in place to seek their feedback such as via meetings or surveys for example. However, relatives told us they were happy with the service provided and had no concerns.
Staff were dedicated, committed and caring however there were concerns there were not always enough staff to manage an emergency event, such as a fire, should it occur. Staff and relatives told us staff were pressured but that it did not impact on the level of service provided. Staff were mostly safely recruited however the provider needs to ensure processes are consistent in seeking assurances about suitability of staff.
People's nutritional and healthcare needs were met, and we found robust infection and prevention measures in place. For example, the home was consistently clean throughout and the risk of COVID-19 had been assessed and well managed.
Management were supportive and people told us they had confidence in them. Staff worked well together, and the culture was positive, open and nurturing. The provider placed emphasis on training, and this had resulted in staff that demonstrated the right values and skills to care and support the people who lived at Bay Tree House. All the relatives we spoke with told us they would recommend the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 16 September 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 September 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 16 September 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 16 September 2022. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Sandra Hanley
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Hanley Care Group Limited
- Ownership type
- Organisation
- Companies House number
- 12123604 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Bay Tree House provide nursing care?
- No. The Care Quality Commission lists Bay Tree House as a care home without nursing.
- How many beds does Bay Tree House have?
- The Care Quality Commission's register lists 16 beds at Bay Tree House.
- When was Bay Tree House last inspected?
- The Care Quality Commission's latest rating for Bay Tree House was published on 16 September 2022.
- Who runs Bay Tree House?
- Bay Tree House is run by The Hanley Care Group Limited.
- What is Bay Tree House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 September 2022.
Contact
- Phone
- 01603 503528
- Address
- 423 Unthank Road, Norwich, NR4 7QB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Hawthorns Care Home (Good, 0.6 miles away) and Chiswick House (Outstanding, 0.7 miles away).
Nearest care homes:
- G The Hawthorns Care Home Good, 0.6 miles away
- O Chiswick House Outstanding, 0.7 miles away
- G Hill Grove Good, 0.9 miles away
- RI Whitehall Lodge Residential Home Requires improvement, 1 mile away
- G Laurel Lodge Care Home Good, 1 mile away