Whitehall Lodge Residential Home
- Care home
- 29 beds
- No nursing
- Dementia care
- Registered since 2011
- Norwich, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Whitehall Lodge Residential Home: inspection record
Rated Requires improvement in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Heathcote (Good, 0.4 miles away) and St John's House (Outstanding, 0.4 miles away).
Nearest care homes:
- G Heathcote Good, 0.4 miles away
- O St John's House Outstanding, 0.4 miles away
- G Bishop Herbert House Good, 0.4 miles away
- G The Hawthorns Care Home Good, 0.4 miles away
- O Chiswick House Outstanding, 0.5 miles away
What inspectors found
From the Care Quality Commission's inspection report published 10 May 2019. Quoted under the Open Government Licence.
About the service: Whitehall Lodge is a care home service. It is registered to provide personal and nursing care to people for up to 29 people aged over 65 and adults under 65. At the time of our inspection 24 people were living in the service.
Read the rest of CQC's summary
People's experience of using this service:
People's mental capacity was not assessed in line with current guidance and legislation.
However, staff involved people in decisions about their care and treatment and sought permission from people before care and treatment was given.
There were systems in place to monitor and assess the quality of service being delivered but there was no regular schedule for these checks. The provider had minimal oversight of the service.
People felt safe and staff understood how to safeguard people from abuse.
Individual risks to people and environmental risks had been identified and managed.
Staff were safely recruited and received ongoing support and training to carry out their role.
People's medicines were managed safely.
Opportunities were available for people to engage with their local community and take part in activities in the home.
People were cared for in a way that promoted their independence and respected their privacy and dignity.
People's care was planned according to their individual needs and preferences.
People's views and opinions were sought to improve the quality of the service.
More information is in the full report.
We identified a breach of the Health and Social Care Act 2008 (Regulated Activities) 2014 relating to need for consent. Details of the action we have asked the provider to take can be found at the end of this report.
Questions to ask when you visit
- Effective was rated Requires improvement on 10 May 2019. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 10 May 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Karen Lemmon
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 10 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Whitehall Care Limited
- Ownership type
- Organisation
- Companies House number
- 5209604 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Whitehall Lodge Residential Home provide nursing care?
- No. The Care Quality Commission lists Whitehall Lodge Residential Home as a care home without nursing.
- How many beds does Whitehall Lodge Residential Home have?
- The Care Quality Commission's register lists 29 beds at Whitehall Lodge Residential Home.
- When was Whitehall Lodge Residential Home last inspected?
- The Care Quality Commission's latest rating for Whitehall Lodge Residential Home was published on 10 May 2019.
- Who runs Whitehall Lodge Residential Home?
- Whitehall Lodge Residential Home is run by Whitehall Care Limited.
- What is Whitehall Lodge Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 May 2019.
Contact
- Phone
- 01603 618332
- Address
- 56-112 Whitehall Road, Norwich, NR2 3EW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Heathcote (Good, 0.4 miles away) and St John's House (Outstanding, 0.4 miles away).
Nearest care homes:
- G Heathcote Good, 0.4 miles away
- O St John's House Outstanding, 0.4 miles away
- G Bishop Herbert House Good, 0.4 miles away
- G The Hawthorns Care Home Good, 0.4 miles away
- O Chiswick House Outstanding, 0.5 miles away