St John's House

The home is purpose-built with accommodation over 2 floors and 3 separate suites, 1 of which is for people living with dementia. It has multiple communal areas and extensive accessible gardens.

Staff worked patiently, diligently, and innovatively with people, their relatives, and professionals to maximise people's potential, quality of life and wellbeing. People were placed at the heart of the service and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked in an open and transparent way which encouraged accountability and improvement. It recognised the benefits of working collaboratively with others and had participated in a number of research projects and pilots, all with the view to enhancing people's health and wellbeing. Staff had built strong links with the local community and mutually supportive and respectful relationships had been fostered.

The provider had a robust quality assurance system in place that ensured people received a consistently high-quality service. The system was used meaningfully and encouraged staff participation and ownership. Actions were taken in response to findings and the provider had a clear accountability structure in place. Incidents were shared with staff and reflective practice was used at all levels to drive improvement. Where we identified minor shortfalls as part of the inspection these were acknowledged and promptly actioned by the registered manager.

All the people we spoke with told us they had no concerns about the service and would highly recommend it. They told us staff were skilled at providing excellent and attentive care that made people feel valued and cared for. People told us the management team were responsive, supportive, and welcoming. People's lives

had been enhanced by living at St John's House.