Laurel Lodge Care Home

People received their medicines when they needed them. Staff acted to reduce risks to people's safety as much as possible, whilst respecting people's choice to take risks if they could make this decision themselves. People were respected as individuals and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests where necessary.

People were involved as partners in their care and their consent to their care had been obtained in line with relevant legislation. They were consulted about the running of the service and their opinions were highly valued and acted upon to improve the quality of care they received.

Staff had received enough training and supervision to be competent in their roles. They provided people with safe care. They were encouraged to complete further training to enhance their knowledge within health and social care.

People told us they enjoyed the food and drink that was on offer and that they received enough to meet their needs. They were supported with their health and the service worked well with other services, professionals and the community to enhance people's wellbeing.

There was a varied programme of activities that people could participate in if they wished. The culture of the home was open, and the management team and staff did everything possible to make people feel appreciated, valued and comfortable.

Good leadership was in place. They ensured staff felt valued and supported and that the care people received was of good quality. They monitored the quality of care provided and had learnt lessons when things had gone wrong to continually improve the care people received.