Cromwell House
- Care home
- 38 beds
- No nursing
- Registered since 2010
- Norwich, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Cromwell House: inspection record
Rated Requires improvement in January 2024, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Laurel Lodge Care Home (Good, 0.1 miles away) and Chiswick House (Outstanding, 0.5 miles away).
Nearest care homes:
- G Laurel Lodge Care Home Good, 0.1 miles away
- O Chiswick House Outstanding, 0.5 miles away
- G The Hawthorns Care Home Good, 0.7 miles away
- G Bishop Herbert House Good, 0.7 miles away
- RI Corton House Requires improvement, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 18 January 2024. Quoted under the Open Government Licence.
Cromwell House is a residential care home providing accommodation and personal care to up to 38 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 37 people using the service.
Read the rest of CQC's summary
The care home has 2 floors. There were shared spaces such as a lounge, a dining room, bathrooms, toilets and 2 kitchenette areas for people to use. People's bedrooms had ensuite facilities and some had showers. There was a garden for people to access.
What inspectors found
Risks associated with peoples care needs had not always been assessed thoroughly. Care records and risk assessments did not always accurately reflect the care people needed.
Read the rest of CQC's summary
Medicines were not always managed safely, and people did not always receive their medicines as prescribed.
Quality assurance systems and service oversight was not always effective. The provider took action when prompted by our findings.
The service had enough staff but they were not always safely recruited.
People were treated with dignity and respect. People told us they enjoyed the activities within the service. We observed, and people told us, that mealtimes were a sociable and pleasant experience.
Staff knew people's life histories well. People were encouraged to stay independent and continue their hobbies and interests at the service.
People spoke positively about the atmosphere within the service. People using the service and their relatives found the registered manager to be approachable and caring. The service sought the views of staff and people using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 18 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 January 2024. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 18 January 2024. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 18 January 2024. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Jenni Howes
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 18 January 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Methodist HomesBrand: Methodist Homes
- Ownership type
- Organisation
- Companies House number
- 04043124 (opens Companies House)
- Charity number
- 1083995
Methodist Homes runs 93 services in England, 12 of them in the East of England. 83 are rated Good or Outstanding and 10 are rated Requires improvement or Inadequate.
Other services run by Methodist Homes
- O Briar Hill House Outstanding. Care home with nursing, Staffordshire, West Midlands
- O Horfield Lodge Outstanding. Care home with nursing, Bristol, South West
- O Mapplewell Manor Outstanding. Care home, Barnsley, Yorkshire and the Humber
- O Queens Court Outstanding. Care home, Cambridgeshire
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Cromwell House provide nursing care?
- No. The Care Quality Commission lists Cromwell House as a care home without nursing.
- How many beds does Cromwell House have?
- The Care Quality Commission's register lists 38 beds at Cromwell House.
- When was Cromwell House last inspected?
- The Care Quality Commission's latest rating for Cromwell House was published on 18 January 2024.
- Who runs Cromwell House?
- Cromwell House is run by Methodist Homes. It runs 93 services in England, 12 of them in the East of England.
- What is Cromwell House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 January 2024.
Contact
- Phone
- 01603 625961
- Address
- Cecil Road, Norwich, NR1 2QJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Laurel Lodge Care Home (Good, 0.1 miles away) and Chiswick House (Outstanding, 0.5 miles away).
Nearest care homes:
- G Laurel Lodge Care Home Good, 0.1 miles away
- O Chiswick House Outstanding, 0.5 miles away
- G The Hawthorns Care Home Good, 0.7 miles away
- G Bishop Herbert House Good, 0.7 miles away
- RI Corton House Requires improvement, 0.7 miles away