Lilleybrook Care Home
- Care home
- 62 beds
- Nursing care
- Dementia care
- Registered since 2013
- Cheltenham, Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
10 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
25 of 184
rated care homes in Gloucestershire are rated Requires improvement, like this one.
Lilleybrook Care Home: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Hamptons (Good, 0.5 miles away) and Charlton Kings Care Home (Good, 0.8 miles away).
Nearest care homes:
- RI Gloucestershire House - Care Home with Nursing Physical Disabilities Requires improvement, 0.2 miles away
- G The Hamptons Good, 0.5 miles away
- RI Bafford House Requires improvement, 0.7 miles away
- G Charlton Kings Care Home Good, 0.8 miles away
- G Thirlestaine Park Care Home Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 August 2026 (assessment visit 1 May 2026). Quoted under the Open Government Licence.
Date of assessment: 6 May 2026 to 21 May 2026. We visited the service on 6 and 8 May 2026. Lilleybrook Care Home is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under 1 contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Lilleybrook Care Home is registered to provide personal care to up to 62 people over 65 and/or living with a diagnosis of dementia. We carried out this assessment in response to information of concern regarding the management of risk. At the time of our inspection there were 61 people receiving support at the service. There was a registered manager in post at the time of the assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There were systems and processes in place to administer medicines safely however, they were not always effective in ensuring safe management of medicines.
We saw inconsistencies in records such as care plans and risk assessments, which required updating. Some care plans lacked key information regarding the management of risk, and we did not always see a clear record to demonstrate how decisions had been taken in relation to risk.
There was a governance structure in place to support the provider and management team to undertake their roles. However, the governance systems we saw at the time of assessment had not been consistently operated to effectively monitor the service and identify the shortfalls we saw in relation to care planning and medicines.
We received mixed feedback from people, relatives and professionals about whether there were always enough staff available to support people’s needs. We raised this with the provider who showed us how they had had calculated their staffing levels to ensure there were enough staff to meet people’s needs.
People were supported to make choices, maintain independence and engage in meaningful activities. Feedback about the improved activities programme was particularly positive, with people describing increased enjoyment, laughter and social engagement. Staff recruitment processes were safe. Infection prevention and control measures were effective, and the environment was well maintained and adapted to meet people’s needs.
This inspection found the provider to be in breach of legal regulations relating to safe care and treatment and good governance. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
The provider and registered manager were responsive to all issues raised during this assessment, and the leadership team put immediate measures in place to make improvements where they agreed there were shortfalls.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. Whilst we saw no evidence of impact, there was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to people’s safe care and treatment and good governance.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were generally good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Whilst leaders had the skills, knowledge, experience and credibility to lead effectively, oversight and governance had not always been effective. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 August 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Kim Chance-Dundas
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)13 inspection reports, latest 31 May 2023. Latest assessment published 5 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Grange Care Centre (Cheltenham) LimitedBrand: Bondcare
- Ownership type
- Organisation
- Companies House number
- 01643943 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Lilleybrook Care Home provide nursing care?
- Yes. The Care Quality Commission lists Lilleybrook Care Home as a care home with nursing.
- How many beds does Lilleybrook Care Home have?
- The Care Quality Commission's register lists 62 beds at Lilleybrook Care Home.
- When was Lilleybrook Care Home last inspected?
- The Care Quality Commission's latest rating for Lilleybrook Care Home was published on 5 August 2026.
- Who runs Lilleybrook Care Home?
- Lilleybrook Care Home is run by The Grange Care Centre (Cheltenham) Limited.
- What is Lilleybrook Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 August 2026.
Contact
- Phone
- 01242 225790
- Address
- Pilley Lane, Cheltenham, GL53 9ER Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Hamptons (Good, 0.5 miles away) and Charlton Kings Care Home (Good, 0.8 miles away).
Nearest care homes:
- RI Gloucestershire House - Care Home with Nursing Physical Disabilities Requires improvement, 0.2 miles away
- G The Hamptons Good, 0.5 miles away
- RI Bafford House Requires improvement, 0.7 miles away
- G Charlton Kings Care Home Good, 0.8 miles away
- G Thirlestaine Park Care Home Good, 0.9 miles away