The Home Team

The provider had a strong focus on learning and development as a result people were supported by effective and competent staff. People's needs were considered holistically. This included in relation to health care needs. Staff supported people to access health and social care services where required. Systems were in place to help ensure people were provided with food and drink that met their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind, caring staff who knew them. Staff were conscientious and supportive. They ensured people's dignity and independence was protected. People and relatives felt their views on the support provided was listened to.

Care plans provided a good level of detail, which included people's life histories, and helped staff to provide person-centred care. People's communication needs were considered and met. Staff had enough time when supporting people, this helped build positive trusting relationships. The management team were responsive to any concerns raised and sought to resolve these quickly.

The service was run effectively. The provider had a clear set of values and vision which was shared by staff. The management team were keen to develop and grow the service and strove to provide good quality care. Systems were in place to help the provider and registered manager monitor the quality of care provided. The management team were approachable and supportive. People, relatives, and staff felt engaged and listened to.