Bee Home Care Limited

The service was safe. It had an open and transparent culture and used reflective practice to learn from safety events. There were enough safely recruited and appropriately trained staff to meet people’s needs and people told us staff arrived on time and stayed for the allocated amount of time. People received their medicines safely and staff worked to best practice in relation to infection prevention and control. The risks to people, and staff, had been identified, mitigated, and reviewed.

The service was effective. People’s needs had been holistically assessed and care was delivered in line with best practice. The service worked in collaboration with other professionals to ensure people received continuity of care that achieved positive outcomes for them. People’s consent had been sought and they were supported to live healthy lives and access health care as needed.

The service was caring. People told us they were consistently treated with kindness and compassion. They told us they felt listened to and valued as individuals. Staff were well supported and told us their wellbeing was considered. They told us they felt supported and valued.

The service was responsive. People received care that was person-centered and at a time they chose; they told us they felt in control of the care and support they received. We saw that the service provided people with relevant and full information in formats that met their needs and that complaints were investigated and responded to. The relatives of people who had used the service but had since sadly passed away, told us the service was caring and compassionate in providing end of life care.

The service was well-led. Whilst we identified some minor shortfalls in the governance of the service, this had not impacted on the service people received and the registered manager responded positively to the feedback provided. There were effective systems in place to monitor the quality of the service and people’s feedback was sought regularly and acted upon. The culture of the service was positive, supportive, and encouraging and staff told us team working was good. We saw evidence that the service worked well with other professionals and engaged in the local community.