Southvale Care

The provider ensured there were appropriate levels of staff to meet people's needs, however, we have recommended the provider review their recruitment practices to ensure these are consistently robust. Where required, people were supported to receive their medicines by staff who had been assessed as competent in safe medicines administration, and systems were in place to support people to have their medicines when required. There were clear safeguarding systems in place to ensure people were protected from the risk of abuse.

People were supported to manage their dietary needs and people's nutritional intake was monitored where this was appropriate. People were supported by staff who were trained for their role and the registered manager sought additional training to meet people's individual needs where this was required. Staff told us they felt supported in their role by the registered manager and senior team and knew how to seek additional advice and guidance if this was needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received consistently positive feedback from people and their relatives that staff treated people with kindness and compassion. People's care was delivered with dignity and respect and the registered manager regularly sought feedback from people to ensure they were happy with the service they received.

People's care plans included information on their histories, medical diagnosis and relationships that were important to them. People told us they knew how to raise concerns, and the registered manager was diligent in acting on people's feedback to promote positive outcomes for people. We received feedback from the local authority that the provider worked flexibly with people to ensure their care was tailored to

meet their individual needs.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: The model of care maximises people's choice, control and independence. People's care calls were tailored to meet their specific needs.

Right Care: Care promoted people's dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.