Bluezone Care Ltd

Date of Assessment: 10 to 23 June 2025. This was our first inspection of the service, covering of all the 5 key questions. This assessment was prompted by a review of the information we held about the service. The service is a care at home service providing support to older people living in their own homes. Not everyone who used the service were receiving the regulated activity of personal care. Personal care is help with tasks related to personal hygiene and eating. At the time of our inspection, they were providing personal care services to 31 people. The registered manager and leaders had a good understanding of the day-to-day challenges of running a service and ensured they were a visible presence for both people and staff. People and staff gave us positive feedback about the leadership team, telling us they were supportive and responsive. The service had experienced challenges around ensuring the consistency of care call times and communication to people around changes to planned care. The registered manager had listened to people’s feedback and was taking action to address the issues raised. The service was a small domiciliary care agency, who had been successful in providing care in local and at times hard to reach rural areas. The registered manager had made considered plans around how to build the size of the service without compromising quality, safety and the person-centred ethos. They had recognised where the service needed to make changes to their governance systems to meet the ongoing challenges of supporting a greater number of people. These changes were ongoing at the time of our inspection.